1. Introduction
Welcome to the Troubleshooting Timeline App (“Theo dõi sự cố”), provided by Windlaxy.com. This Privacy Policy aims to explain how we collect, use, disclose, and protect your personal information. By accessing or using the App, you consent to the practices outlined in this Privacy Policy.
2. Information We Collect
- Location and Media: The App allows you to provide location data and pictures to describe troubleshooting issues. This information is securely stored on a third-party server to facilitate troubleshooting for all users.
- App Usage Data: We collect data about your interactions with the App, including log data, error reports, and other diagnostic information. This data helps us enhance the App’s performance and features.
3. How We Use Your Information
- Troubleshooting Communication: Your location data and pictures are stored on a third-party server and are accessible to authorized users to aid in troubleshooting efforts across the user base.
- Communication: We may use your email address to send important updates, notifications, and information related to the troubleshooting process.
- App Enhancement: Collected data enables us to analyze usage patterns, identify preferences, and improve the App’s functionality and user experience.
4. Information Sharing and Disclosure
We share your personal information as described below:
- Third-Party Server: Your location data and pictures are securely stored on a third-party server, which serves all users for the purpose of troubleshooting. This server provider is subject to contractual obligations to protect your data.
- Admin Access: Your account information (consisting of a username or unique identifier) and troubleshooting data are accessible to your company’s admin to manage user accounts and the flow of troubleshooting information.
- Service Providers: Third-party service providers may assist us in providing and improving the App. They are bound by confidentiality agreements and authorized to use your information only as necessary to provide services.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests.
5. Account Deletion
If you wish to delete your account, you can contact us at windlaxy@gmail.com for assistance.
6. Data Security
We implement industry-standard measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method is entirely secure, and we cannot ensure absolute security.
7. Your Choices
- Communication Preferences: You have the option to opt out of certain communications from us. However, administrative and transactional emails related to your account and troubleshooting may still be sent.
8. Children’s Privacy
The App is not intended for individuals under the age of 9. We do not knowingly collect personal information from children without parental consent. If you believe we have unintentionally collected such information, please contact us immediately.
9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Your continued use of the App after such changes constitutes acceptance.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at windlaxy@gmail.com.
Your use of the Troubleshooting Timeline App indicates your agreement to the terms outlined in this Privacy Policy.